Refund policy
Returns, Refunds & Support
We know trying a new personal care product can come with questions - here's everything you need to know before and after your purchase.
Can I return the product if I don't like it?
We accept returns on unopened items only, within 7 days of delivery. As this is a personal hygiene product, we're unable to accept returns on opened or used items.
What if I receive a damaged or defective product?
We've got you covered. If your order arrives damaged, leaking, defective, or incorrect, we'll offer a free replacement or refund. Just reach out within 7 days of delivery with:
- Your order number
- Photos or a short video showing the issue
How do refunds work?
Once your request is approved:
- Refunds are processed to your original payment method
- It usually takes 5-7 business days to reflect
Do I need to pay for replacements?
No. If your issue is valid, we'll send a replacement at no extra cost.
Are there cases where returns/refunds won't be accepted?
Yes, a few:
- If the product has been used or opened
- If it's been damaged due to misuse or improper storage
- If the request is made after 7 days of delivery
How do I contact you for help?
You can reach us anytime at support@vuraskincare.in. We aim to respond as quickly as possible.